Who we are

Solid Eye Ltd. is the owner of this website. As an integral part of the website, Solid Eye operates an online retail platform (https://solideye.eu/shop) where a Registered Customer can download digital 3D models.

When engaging with any part of the website (https://solideye.eu) you agree to the terms of this policy without exception.

If you do not agree with any part of this policy then you are forbidden to engage with the website, including downloading and using Solid Eye’s digital Products.

Solid Eye Ltd.
39, Għajnsielem Street
Għajnsielem GSM 1185
Gozo, Malta
[email protected]
ROC/Company nr. C97185
VAT nr. MT27708409


As with most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

When you land on our website, consent to cookies as per your preferences or decide to navigate to this website, we can track, collect and analyse personal data, such as your:

  • IP address, browser and operating system, source or reference from which you landed on the page, the date and time of your visit, the duration of your visit, and the pages you’ve accessed.
    • We use this automatically tracked data solely for monitoring the use and activities of our website visitors.
    • With the help of this data, we analyse how to make our platform perform better in order to provide the best possible browsing experience.
    • We also use cookies, for example, to keep track of your cart contents while you are browsing our Products, and to remember your cart when you visit next time, for example, if you have accidentally closed the tab.
  • Our website uses both, session cookies and third-party cookies:
    • The session cookies collect data only when you are browsing our website. They are deleted after you close your browser.
    • The third-party cookies that are enabled can help to recognise your browser. These are called persistent cookies and they are deleted after a specified period, which may vary depending on the cookie.
    • See the list of third-party cookies at the end of this document.

You can control your cookie preferences later through your browsing session by clicking on the “Manage consent” tab on your screen.

This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit www.allaboutcookies.org.

If you are interacting with Solid Eye online shop, kindly continue reading more about the use of cookies considering our online customers and treating their personal data.

Embedded content from other websites

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. This site may include embedded content, for example, videos, images and articles.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We care about the privacy of our online customers

Purchasing 3D models online

If you are interacting with the Solid Eye online shop, we use cookies and collect relevant personal information to assure you a seamless shopping experience.

For users who register on our online shop, we also store the personal information they provide in the registration process or whilst interacting with the shop.

All Registered Customers can see, edit, or delete their personal information at any time, with the exception of changing the username.

The data is accessible within the team of Solid Eye Ltd., including the website administrators. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Your personal account

When you create an account on our shop at https://solideye.eu/shop:

  • We ask you to provide a username, your email address and billing information, including your location.
      • As we state in our Terms and Conditions, every real person over 18 years of age can register. If you are under 18 years old, please do not register or provide personal information unless your parent or guardian has granted you permission.
      • We will store your name, address, email and other personal data for future orders.
      • Your account is valid indefinitely unless you decide to cancel it.
      • We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
  • You can always request an exported file of the personal data we hold about you.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We use third-party services to track, collect and store information from our Registered Customers:

  • to set up your account for our store.
  • to verify your identity when you sign in.
  • to send you information about your account.
  • to send you information about your order; when and what you purchased.
  • to verify your IP and location for estimating taxes.
  • to set up the confirmation country in case the geolocalization does not match the country selected.
  • to send you a password reset email.
  • to respond to your queries, comments and any other correspondence which may require direct communication with you.
  • to notify you of any changes to our products, services and platform.
    • These notifications can and may include promotional material as we reserve the right to initiate a personal correspondence with you for feedback, coupons, discounts, or Product updates you have purchased.
  • to submit your review.
  • to process payments and prevent fraud.
  • to comply with any legal obligations.
  • to monitor and analyse our inventory of Products.
  • to see whether your visit or shopping experience has been successful.
  • to improve our store and inventory.
  • to show you products you’ve recently viewed.
  • to keep track of basket contents while you’re browsing our site.
  • to populate your future orders.

In registering to our website, engaging with parts of it, or sending us any communication you agree to provide us with the aforementioned data.

Making transactions

We collect information during the checkout process at our shop. With the billing information that you provide us, we are able to generate a PDF invoice that you’ll receive together with your order confirmation email.

When you are purchasing our Digital Products, we are obliged to track, collect, use and store:

  • The details of your order, and your billing information, including company and/or country-specific VAT.
    • We’ll track and validate the VAT of your order, which will be added to your PDF invoice if you have provided the information to us.
    • We use this information for accounting and auditing purposes within the scope of Solid Eye Ltd., as we operate in the European Union and in accordance with EU laws.
    • We can request some information or corrections to any errors in your personal details.
    • With this information, we can also fulfil orders, process refunds and support you.

We never disclose your personal information unless it is within the team and scope of the Solid Eye Ltd. business.

  • This may include our professional advisors (lawyers, accountants, financial advice etc.) but excludes any third parties not directly involved in the company.
  • In exceptional cases, we may be requested to share our customer’s personal data with regulators and government authorities in connection with our compliance procedures and obligations. We may also have to share personal data when we are required by law.
  • We store your personal data on servers which are managed by our service providers. We do not store personal data in hard copies.

We accept payments through PayPal.

  • When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
  • Please visit the PayPal Privacy Policy for more details.

Leaving comments

If you decide to leave a product review or a comment:

  • We collect the data you have submitted with the comments form. We can also collect your IP address and browser user agent string to help with automated spam detection.
  • We can moderate, display, store, and/or delete the comment.
  • We can use the reviews or comments for our marketing purposes as well as enhancing the website.
  • The cookies will last for one year if you have opted-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
  • The comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • You can always request us to delete your comment from our Platform.

Receiving emails from Solid Eye

If you have contacted us through the Contact page, created an account on our online shop (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can also send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters and to follow up on our customers’ order status. No identifiable information is otherwise tracked outside this website except for the email address.

Your rights over your data

If you have an account on the online shop or have left product reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

  • All your personal data will remain accessible to you when you log in to your account.
    • You can always edit, change and correct your personal information by logging in to your account.
    • You can request us to edit and erase any or all personal data we hold about you. In some instances, we are obliged to keep your data for administrative, legal, or security purposes that we cannot erase.
    • If you request a password reset, your IP address will be included in the reset email.

Our website communicates with third parties both inside and outside the EU

Solid Eye, as a company in the European Union and part of OSS, is to meet the European data protection standards.

European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe.

List of the first-party and third-party providers we use on our website


Google Analytics

Personal Data: browser information; city; device information; number of Users; session statistics; Trackers; Usage Data

Meta Ads conversion tracking (Meta Pixel)

Personal Data: Tracker; Usage Data

SPAM protection

Google reCAPTCHA 3

Personal Data: Cookies; Usage Data

Hosting, backend infrastructure


Personal Data: Data communicated while using the service

Backup management

Google and GoDaddy

Personal Data: Data communicated while using the service

Displaying content from external platforms

Google Fonts

Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

Content commenting

Comment system managed directly

Personal Data: Cookies; email address; first name; website

Contacting the User

Contact form

Personal Data: email address; first name; last name; phone number; order details

Phone contact

Personal Data: phone number

WooCommerce and MailPoet

Personal Data: email address; user name; order details

Mailing list or newsletter

Personal Data: email address; first name; last name

Registering online customer, online order

Registration form

Personal Data: email address; user name; order details

WooCommerce, MaxMind and YITH

Personal Data: country; geolocation; IP; EU VAT; order details

Handling payments


Personal Data: various types of Data as specified in the privacy policy of the service



Personal Data: various types of Data of online shop

Security and data protection

Our website uses SSL encryption for security and a trusted server to protect your personal data and other confidential content, e.g. your orders. For all forms on our website, we use fraud detection which stops bots and other automated attacks that could create any inconvenience.

We will never modify, reproduce, display, publish, distribute to, copy, transmit, perform, create derivative works from, transfer, or sell or re-sell any information, data or content obtained via its platform other than in accordance with these terms or the license for the Item.

Solid Eye Ltd. is not responsible for the use of any data you may make available to third parties via our website. This may occur when you share information in comments, messages, social media or direct or indirect engagement with other users of our website.


Thank you for reading our privacy policy. It is important for us that you understand how we use your personal data.

This privacy policy may need to be updated periodically to ensure conformity with legal obligations. We are committed to notifying users of any such changes. It is the users’ responsibility to make sure that they keep up to date with these changes.

If you have any queries about this policy, please send us a message: [email protected].

November 29, 2023