Solid Eye Ltd. is the owner of this website. As an integral part of the website, Solid Eye operates an online retail platform (https://solideye.eu/shop) where a Registered Customer can download digital 3D models.

When engaging with any part of the website (https://solideye.eu) you agree to the terms of this policy without exception.

If you do not agree with any part of this policy then you are forbidden to engage with the website, including downloading and using Solid Eye’s digital Products.

Solid Eye Ltd.
39, Għajnsielem Street
Għajnsielem GSM 1185
Gozo, Malta
[email protected]
ROC/Company nr. C97185
VAT nr. MT27708409

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. This site may include embedded content, for example, videos, images and articles.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you are interacting with the Solid Eye online shop, we use cookies and collect relevant personal information to assure you a seamless shopping experience.

For users who register on our online shop, we also store the personal information they provide in the registration process or whilst interacting with the shop.

All Registered Customers can see, edit, or delete their personal information at any time, with the exception of changing the username.

The data is accessible within the team of Solid Eye Ltd., including the website administrators. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you create an account on our shop at https://solideye.eu/shop:

• We ask you to provide a username, your email address and billing information, including your location.
  • • As we state in our Terms and Conditions, every real person over 18 years of age can register. If you are under 18 years old, please do not register or provide personal information unless your parent or guardian has granted you permission.
    • We will store your name, address, email and other personal data for future orders.
    • Your account is valid indefinitely unless you decide to cancel it.
    • We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
• You can always request an exported file of the personal data we hold about you.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We use third-party services to track, collect and store information from our Registered Customers:

• to set up your account for our store.
• to verify your identity when you sign in.
• to send you information about your account.
• to send you information about your order; when and what you purchased.
• to verify your IP and location for estimating taxes.
• to set up the confirmation country in case the geolocalization does not match the country selected.
• to send you a password reset email.
• to respond to your queries, comments and any other correspondence which may require direct communication with you.
• to notify you of any changes to our products, services and platform.
  • These notifications can and may include promotional material as we reserve the right to initiate a personal correspondence with you for feedback, coupons, discounts, or Product updates you have purchased.
• to submit your review.
• to process payments and prevent fraud.
• to comply with any legal obligations.
• to monitor and analyse our inventory of Products.
• to see whether your visit or shopping experience has been successful.
• to improve our store and inventory.
• to show you products you’ve recently viewed.
• to keep track of basket contents while you’re browsing our site.
• to populate your future orders.

In registering to our website, engaging with parts of it, or sending us any communication you agree to provide us with the aforementioned data.

We collect information during the checkout process at our shop. With the billing information that you provide us, we are able to generate a PDF invoice that you’ll receive together with your order confirmation email.

When you are purchasing our Digital Products, we are obliged to track, collect, use and store:

• The details of your order, and your billing information, including company and/or country-specific VAT.
  • We’ll track and validate the VAT of your order, which will be added to your PDF invoice if you have provided the information to us.
  • We use this information for accounting and auditing purposes within the scope of Solid Eye Ltd., as we operate in the European Union and in accordance with EU laws.
  • We can request some information or corrections to any errors in your personal details.
  • With this information, we can also fulfil orders, process refunds and support you.

We never disclose your personal information unless it is within the team and scope of the Solid Eye Ltd. business.

• This may include our professional advisors (lawyers, accountants, financial advice etc.) but excludes any third parties not directly involved in the company.
• In exceptional cases, we may be requested to share our customer’s personal data with regulators and government authorities in connection with our compliance procedures and obligations. We may also have to share personal data when we are required by law.
• We store your personal data on servers which are managed by our service providers. We do not store personal data in hard copies.

We accept payments through PayPal.

• When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
• Please visit the PayPal Privacy Policy for more details.

If you decide to leave a product review or a comment:

• We collect the data you have submitted with the comments form. We can also collect your IP address and browser user agent string to help with automated spam detection.
• We can moderate, display, store, and/or delete the comment.
• We can use the reviews or comments for our marketing purposes as well as enhancing the website.
• The cookies will last for one year if you have opted-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
• The comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
• You can always request us to delete your comment from our Platform.

If you have contacted us through the Contact page, created an account on our online shop (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can also send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters and to follow up on our customers’ order status. No identifiable information is otherwise tracked outside this website except for the email address.

If you have an account on the online shop or have left product reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

• All your personal data will remain accessible to you when you log in to your account.
  • You can always edit, change and correct your personal information by logging in to your account.
  • You can request us to edit and erase any or all personal data we hold about you. In some instances, we are obliged to keep your data for administrative, legal, or security purposes that we cannot erase.
  • If you request a password reset, your IP address will be included in the reset email.

Solid Eye, as a company in the European Union and part of OSS, is to meet the European data protection standards.

European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe.